As of April 1st, we have gone "paperless". Service invoices and statements will be sent from our technicians handheld devices or from the office to customer e-mail addresses. Service techs can receive payments via cash, check or credit/debit card on their devices, and e-mail the receipt at that time, or the office can manage payment transactions. Customers are also able to pay directly to their account online, after the work order has been posted and a service invoice has been e-mailed from our office.
This has been a big step for us in reducing the seemingly endless flow of paperwork through our office. It also will provide for easier access to work history, product usage, timely service, and will provide customers the option to either print or save service files for future reference.
We will continue to provide e-mail or phone notification of scheduled services, and will have more communication options in the future.
This system is still very new to us, and there is a learning curve (I think we've got most of the "bugs" worked out now) so please bear with us if there is an unexpected "glitch".
If we don't have your e-mail address, please call or e-mail us so we can update you in our system. So far, customers seem to be really happy with how the new system is working.
RATS! It's Winter Again!
As we enter another new year, our 30th, we watch the ever increasing population of rats appear to be taking over our homes and businesses. Not only has the rat population grown, but the appearance of the Norway rat; long time Washington resident, has become rare throughout the southern Puget Sound region. Roof rats have been on the rise since the 1990s, and now its all we see... and lots of them.
The winter months push rats, mice, and several overwintering insect species in search of warmer, drier homes...the same spaces we enjoy at this time. This can create conflicts between man and nature...at least in my home!
Our Quarterly pest preventative maintenance program can significantly reduce these issues. Our fall and winter services focus on exterior structural areas where pests might enter, such as in the eaves at bird-blocking, or at the foundation vent screens and bottom of siding. Insects can enter behind window trims and other cracks. Adult rats need only 1/2" gap, or a hole the size of a quarter for entry; 1/4" for mice. We're always looking for potential pest issues to get control before pests do.
If you already have our services, you probably know you don't have much to worry about, but if you don't, give us a call.